Refund policy

Return, Refund & Cancellation Policy

At The Pearl Perfume, customer satisfaction is our priority. We are committed to providing premium-quality fragrances and a smooth shopping experience. Please read our Return, Refund, and Cancellation Policy carefully before placing an order.

Return & Refund Policy

Due to the nature of perfume products and hygiene standards, we maintain the following policies:

Returns on Opened or Used Products

Perfumes and fragrance products cannot be returned, exchanged, or refunded once they have been delivered, opened, or used. This policy helps us maintain product quality and hygiene for all customers.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, leaked, or incorrect product, please contact our customer support team within 24 hours of delivery.

To process your request, you must provide:

  • Your order number.

  • Clear photos of the product and packaging.

  • An unboxing video showing the original sealed package.

Claims made after 24 hours of delivery may not be eligible for a refund or replacement.

Product Sensitivities

Our fragrances are crafted using premium ingredients. Individual sensitivities and allergies may vary from person to person. We recommend performing a patch test before use. The Pearl Perfume shall not be responsible for reactions caused by personal sensitivities or allergies.

Refund Policy

Eligibility for Refund

Refunds or replacements are only applicable in the following cases:

  • Damaged or broken products.

  • Manufacturing defects.

  • Incorrect products shipped.

  • Missing items in the package.

All claims are subject to verification by our support team.

Refund Processing Time

Once your claim has been approved, refunds will be processed within 5–7 business days.

  • Online payments will be refunded to the original payment method.

  • Cash on Delivery (COD) refunds will be transferred to the bank account provided by the customer.

Non-Delivery Issues

If your order status shows "Delivered" but you have not received it, please contact us within 48 hours of the delivery update. Claims submitted after this period may not qualify for a refund.

Damaged Package on Delivery

If the package appears tampered with or damaged at the time of delivery, please refuse to accept it and contact our customer support immediately.

Return Policy

Returns are accepted only in cases where:

  • The product is damaged, leaked, or broken during transit.

  • The wrong product has been delivered.

  • There is a manufacturing defect.

Please note:

  • Products that have been opened, used, or tampered with are not eligible for return.

  • Requests for returns or exchanges must be made within 24 hours of delivery.

  • The Pearl Perfume reserves the right to approve or reject claims after verification.

Cancellation Policy

Order Cancellation Before Dispatch

Orders can be cancelled any time before dispatch from our warehouse.

For prepaid orders, payment gateway charges of 2% may be deducted from the refund amount.

Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If a prepaid order is returned to us after dispatch, a handling fee of ₹80 may be deducted from the refund amount.

Refund for Cancelled Orders

Approved refunds for cancelled orders will be processed to the original payment method within 4–5 business days.

Customer Support

For any questions regarding refunds, returns, or cancellations, please contact us:

Phone: +91 7974563808

Email - thepearlperfume@gmail.com

Important Information

  • We offer delivery across India.

  • Customers are advised to perform a patch test before using any fragrance product.

  • By placing an order with The Pearl Perfume, you agree to the terms and conditions outlined in this policy.

Thank you for choosing The Pearl Perfume.