Shipping policy

Shipping Policy

At The Pearl Perfume, we are committed to delivering your favorite fragrances quickly and safely. Please read our shipping policy below.

Shipping Origin

All orders are shipped from our warehouse in Mandsaur, Madhya Pradesh, India, where each product is carefully packed and dispatched.

Free Shipping Across India

We offer free shipping across India on all orders.

Delivery Timeline

Major Cities

Orders to major cities are generally delivered within 3–5 business days.

Other Locations

For the rest of India, delivery may take 5–7 business days, depending on your location and courier availability.

Please note that delivery times may vary during festivals, public holidays, or unforeseen circumstances.

Order Processing

  • Orders are usually processed within 1–2 business days.

  • Once your order has been packed and shipped, you will receive a confirmation message with tracking details via email or WhatsApp.

  • You can track your order using the tracking link provided or by contacting our customer support team.

Delivery Hours

Deliveries are made between 9:00 AM and 8:00 PM, Monday to Saturday.

Please note:

  • Deliveries are not made on Sundays or public holidays.

  • Orders placed on holidays will be processed on the next working day.

Secure Delivery

For security purposes, some deliveries may require:

  • A signature from the recipient, or

  • An OTP (One-Time Password) sent to the registered mobile number.

If you are unavailable at the time of delivery, please ensure that an authorized person is available to receive the package.

Damaged or Missing Orders

Damaged Products

If your package arrives damaged, leaked, or tampered with, please contact our customer support team within 24 hours of delivery.

To process your request, please provide:

  • Your order number.

  • Clear photos of the product and packaging.

  • An unboxing video showing the issue.

After verification, we will arrange a replacement, exchange, or refund.

Missing Items

If any item is missing from your order, please notify us within 24 hours of receiving the package and share the necessary proof for verification.

Courier Delays

We work with trusted courier partners to ensure timely delivery. However, delays may occur due to:

  • Weather conditions.

  • Public holidays.

  • Local restrictions.

  • Natural disasters or force majeure events.

The Pearl Perfume is not responsible for delays caused by third-party courier services.

In rare cases, tracking information may take some time to update. If you face any issues, please contact our support team.

Address Accuracy

Please ensure that your shipping address and contact details are correct when placing an order.

The Pearl Perfume will not be responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Shipping-Related Returns & Exchanges

Wrong Product Received

If you receive an incorrect item, please contact us within 24 hours of delivery. We will arrange a replacement or refund after verification.

Product Damaged During Shipping

If a product is damaged during transit, notify us within 48 hours with photos or an unboxing video. A replacement, exchange, or refund will be processed after review.

Unopened Products

Returns for unopened products will be handled according to our Return and Refund Policy.

Customer Support

For any shipping-related questions, please contact us:

Phone: +91 7974563808

Thank you for shopping with The Pearl Perfume.